What can support help with?

Our friendly team is standing by to help! We offer support services exclusively online to ensure assistance is accessible to merchants around the world. Currently, we do not offer phone or video call support.

Have a Question About Your Theme?

Before contacting us, have you searched the Eight Themes support site? We recommend checking the support site first, as you might find a solution right away! Our support site features a library of guides covering various topics, from uploading color swatches to frequently asked questions.

Can't Find an Answer?

No problem! Contact us directly by creating a new support ticket here.

We aim to respond to all queries within 24 hours, but please allow up to two working days for a response.

We typically respond during the following hours:

  • Monday: 9am - 5pm GMT

  • Tuesday: 9am - 5pm GMT

  • Wednesday: 9am - 5pm GMT

  • Thursday: 9am - 5pm GMT

  • Friday: 9am - 4pm GMT

What We Can Help With

  • Answering questions about built-in theme features
  • Guidance on theme settings and configuration
  • Fixing bugs in a fresh, unmodified copy of the theme
  • Clarifying documented capabilities of Eight Themes products

My theme's code has been altered due to using apps or adding custom code. Can you help?

Unfortunately, we do not have the means to view, diagnose, or address theme issues related to third-party coding customizations. We are unable to provide coding customizations as per Shopify's official guidelines.

Can you customize my theme's code to add a feature?

We’re unable to provide support for customizing code. If you need assistance with adding custom features, we suggest reaching out to a Shopify Expert. Shop Experts and StoreTasker are recommended partners of Eight Themes - both specializing in website development and offering free quotes for their services.

What Else Falls Outside Our Scope

App conflicts or setup. If a third-party app is causing an issue, please contact that app's developer directly - this is in line with Shopify's official guidelines.

Shopify Admin & Checkout issues. These are best handled by Shopify's own support team, who are available around the clock.

Speed, SEO, CRO, or design services. For dedicated help in these areas, browse the Shopify Experts Directory.

We support only the code we ship. Third-party integrations, custom edits, and performance consulting are outside our scope.

Still need help? Contact Us Contact Us