Eight Themes Privacy Policy
Welcome to Eight Themes ("we," "our," "us").
Eight Themes Ltd. Company number 14926776. Registered office Unit 88 14-15 Triangle South, Clifton, Bristol, England, BS8 1EY. United Kingdom.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.eightthemes.com (“website”), interact with our services including purchasing premium Shopify Themes on the Shopify Theme Store, and communicating with us via our customer support services.
1. General Terms of Use
The information provided on this website is for general informational purposes only and may be subject to change without notice. We do not guarantee its completeness or accuracy. By accessing this website, you agree that Eight Themes Ltd is not liable for any direct, indirect, or consequential loss arising from the use of the information contained on this website.
2. Intellectual Property & Copyright
All content on our websites, including logos, images, and text, is protected by copyright laws. Users may not copy, modify, or use any materials for commercial purposes without explicit written permission from Eight Themes.
3. Information We Collect
We collect information from you when you visit our website, use our services, or communicate with us. This includes:
- Personal Information: When you submit a query, sign up for an account, install a theme, or communicate with us via our email ticketing system, we may collect your name, email address, phone number, and other details.
- Automatically Collected Information: When you visit our website, we may collect technical data such as your IP address, browser type, operating system, referring URLs, interactions with our website, and approximate geo-location data.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services.
4. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our services, including responding to customer inquiries through our Zendesk-powered email ticketing system.
- To improve our website’s performance and user experience.
- To send you important service updates and promotional materials (if you opt in).
- To prevent fraudulent activities and enhance security.
- To comply with legal obligations.
- To conduct statistical analysis to improve our services.
5. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: We use third-party tools, including Zendesk, to provide customer support and manage communications.
- Legal Compliance: If required by law, we may disclose information to law enforcement, government agencies, or legal authorities.
- Business Transfers: In the case of a merger, sale, or transfer of assets, your information may be included in the transaction.
6. Third-Party Services (Zendesk & Others)
We use Zendesk as our customer support and email ticketing system. Additionally, we may use third-party providers like Gmail and MailJet for other customer communications. These services handle data in accordance with their privacy policies.
You can review Zendesk’s privacy policy at Zendesk Privacy Policy.
You can review Gmail’s privacy policy at Google Privacy Policy.
You can review MailJet’s privacy policy at MailJet Privacy Policy.
7. Data Storage & Security
- We store user data securely on Zendesk’s servers and other cloud storage providers where necessary.
- All support communications may be archived for reference to assist with future inquiries.
- Support data is transferred using HTTPS encryption.
- Personal data is stored securely with industry-standard encryption protocols.
8. Your Rights and Choices
You have the following rights regarding your personal data:
- Access & Correction: You can request access to your personal data and ask for corrections if necessary.
- Opt-Out of Marketing: You can opt out of promotional emails by clicking the unsubscribe link in our emails.
- Data Deletion (Right to Be Forgotten): You may request the deletion of your data unless we need to retain it for legal purposes. Deleted data is non-recoverable.
- Request to View Data: You can request to see the data we hold about you by contacting us at support@eightthemes.com
9. Data Retention & Deletion Policy
- Support request data will be retained for reference but can be permanently deleted upon request.
- Archived cases help us assist users with future inquiries but will not be used for marketing purposes.
- We will notify users within 72 hours of a data breach if their data is impacted.
10. GDPR & Compliance
Eight Themes complies with the General Data Protection Regulation (GDPR) and the UK Data Protection Act. This means we:
- Only process personal data for legitimate business purposes.
- Ensure data security through technical and organizational measures.
- Assist individuals in exercising their GDPR rights.
- Provide mechanisms for individuals to request access to or deletion of their personal data.
- Do not share or sell user data to third parties without explicit consent.
11. Complaints & Regulatory Compliance
If you have concerns about how we process your data, you may contact us directly at:
Eight Themes Ltd
Email: support@eightthemes.com
Or contact our appointed data representative in the EU DataRep at https://www.datarep.com/data-request
Or you can contact your local data protection supervisory authority.
12. Changes to This Privacy Policy
Effective Date: 10th March 2025
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
By using our website and services, you agree to this Privacy Policy.