Eight Themes Support Documentation

Product Media

Product Media refers to multi-media assets on any of the templates (e.g. Products, Collections, etc.). These assets include:

  • Images
  • Videos
  • 3D Models

Shopify's Product Media functionality is built into your theme, allowing you to add these types of files to your storefront and advertise products.



When product images are shown side by side on your pages, they may be different sizes. To make your images appear the same size, ensure that you use a consistent aspect ratio or height-to-width ratio or use the Image aspect ratio setting under Theme settings.

  • Ideal file type: JPEG
  • Maximum pixel size: up to 4472 x 4472 px, or 20 megapixels
  • Maximum file size: 20MB
  • Ideal size for square images: 2048 x 2048 px



You can add video content by embedding a YouTube or Vimeo link, or uploading a video. If you upload a video file, make sure it meets the following requirements:

  • Video length: up to 60 seconds
  • Video size: 1 GB
  • Video resolution: up to 4K (4096 x 2160 px)
  • Video file type: MP4 or MOV

In browsers that support streaming, videos display in either 480p, 720p, or 1080p (depending on the viewer's connection speed and the resolution of the uploaded video).

In browsers that do not support streaming, videos display in the highest resolution available.

3D Models


3D models can provide your customers with a better sense of the size, scale, and details of your products. 

  • Recommended file size: 6MB or under
  • Maximum file size: 15MB
  • File type: GLB 


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