What Can the Support Team Help With?
The following features are under the control of your theme. If you have any issues with them, feel free to reach out to our friendly support team.
✅ Troubleshooting and bug fixes
✅ Theme settings
✅ Home page sections
✅ Templates (such as the Product page, Collection page, and Contact page but not pages created through the Shopify admin settings).
The following features are not under the control of your theme, and therefore our support team is not able to offer assistance for these issues. Instead, please reach out to Shopify support.
- Shopify admin settings (such as creating new pages, languages, currency, gift cards, shipping, and customer notifications)
- Product setup
- Collections setup
- Custom coding (or any custom elements or templates)
- Tracking systems (such as Facebook Pixel or Google Analytics)
- Shopify's relay and server system
- Checkout Page (coding or layout)